Privacy and cookies policy

Our company is particularly interested in the personal data of all users, such as name, surname, date of birth, place of residence or telephone number being processed in accordance with all confidentiality rules and applicable law. Therefore, we would like to inform you about the most important aspects regarding the processing of your personal data and we would like to assure you that they are securely processed by


Information Clause GDPR

The Web Service Operator as well as the Data Controller of the Users’ personal data is mybus Polska Sp. z o.o. with its registered office in Nowy Sącz, at Generała  Henryka Dąbrowskiego 1A, 33-300 Nowy Sącz, holding a Tax Identification Number (NIP) – 7343547049, and statistical REGON number – 366818004, registered in the District Court for Kraków Śródmieście in Kraków, XII Commercial Division of the National Court Register under the National Court Number (KRS) 0000667883. processes personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR) (Official Journal of the European Union L 119, p. 1) and the Act of 18 July 2002 on the provision of electronic services and the Act of 16 July 2004 on the Telecommunication Law.

The personal data of all Users is processed with their freely given, specific, unambiguous and informed consent. The purpose and period of data processing is related to the establishment, shaping, change, solution or performance of the Services provided through the Application. If you express your consent, you will receive information about products, services and promotions offered by processes personal data exclusively for the purpose related to the Service provided:

  • in order to execute the Service Agreement properly (the basis of Article 6(1)b) of the GDPR),
  • in order to lodge a complaint (the basis of Article 6(1)c) of the GDPR),
  • in order to establish, investigate or defend ourselves against possible claims, which is our legitimate interest (the basis of Article 6(1)f) of the GDPR),
  • in order to fulfil the legal obligations of the Data Controller, including obligations arising from tax and accounting regulations (the basis of Article 6(1)c) of the GDPR),
  • in the event that the consents are separate - for the purpose of sending commercial information or direct marketing by electronic mail (the basis of Article 6(1)a) of the GDPR),

Your personal data is processed in a transparent and legal manner. ensures reliability to all persons whose personal data is processed. Owing to this fact, you have the right to request access to your personal data, their rectification, deletion, restriction of processing, transfer of data and the right to object to the processing of personal data. You also have the right to delete your personal data. If your personal data are processed incorrectly, you can lodge a complaint with the relevant supervisory authority. informs that providing personal data is voluntary, but it is necessary to perform the Services provided within the website. The User’s request for deletion of data provided in the registration form causes that the User may not be able to continue using the Service and this information will be provided.


The User has the right to access its personal data, demand its correction, supplementation or deletion, demand limitation of the processing of its personal data, object to the processing of its personal data, transfer the personal data and lodge a complaint with the supervisory authority.

The User can send the above rights to by e-mail to the following address: will respond to the User's requests without undue delay, but not later than within 1 month. informs that it entrusts personal data to external personal data processing entities, mainly to Carriers and Passengers as well as payment operators and a company providing professional hosting services, in compliance with all security requirements. Personal data are not transferred to third countries.


Information collection and use enables the transfer and storage of personal data in the Application. is not the initiator of the personal data transfer, does not select the recipient of the personal data transfer, does not select and does not modify the information contained in the transfer. does not modify the personal data, except for cases when they violate the Terms and Conditions or generally applicable law. collects information concerning the use of the Application by the Users and their IP addresses on the basis of analysis of access logs. Collected logs are stored for an indefinite period of time as supporting material used to manage the Website. The information contained is not disclosed to third parties other than persons authorized to manage the server. On the basis of log files, statistics can be generated to assist with administration. The summaries, in the form of such statistics, do not contain any features identifying the persons using the Application. ensures that will never sell your personal data to third parties. The personal data provided will be used solely for the needs of as well as Carriers and Passengers using the Application. If the Service redirects you to the website of an external operator, any responsibility related to the transmission of your personal data during the payment process shall be borne by the electronic payment operator. That is why, please read the privacy policy published on the websites of payment operators cooperating with 


Safety of storage

The Users' personal data is stored on secure external servers. The servers are selected with the maximum accuracy and analysis of the securities used in them. Both and the hosting partner apply the highest level of safety through technical and organizational securities. The access to personal data is exclusively granted to persons authorised by Persons employed in the processing of personal data, before they are allowed to process data, are trained in the scope of the applicable regulations on personal data protection, the procedures of their processing, as well as are informed about the basic risks associated with the processing of personal data in an IT system. 

The IT system is protected against threats coming from the network by means of measures enabling control of the information flow between the system and the public network as well as the control of activities initiated from the public network and the system. The SSL certificate was used for the purpose of encryption of the data flow. 

Remember that despite all efforts from the website of, the security of your data mostly depends on you as well. Do not give your login and password to the Application account to anyone. Maintain all security requirements, especially when you access the public WIFI network. Remember to protect your system with appropriate antivirus and anti-spyware software. 


Cookies policy stores information in the User’s device in the form of so called “cookie files”.

The aim of storing and accessing information is:

  • maintaining the session of the User logged in, which facilitates the use of the Application,
  • generating statistics,
  • defining the User's profile in order to display relevant materials to the User. uses session cookies, which are created and exist only when the Application is launched. They are necessary for the proper functioning of particular elements of the Application. uses permanent cookies which are stored on the User's device for the time specified in the file parameters or until they are manually deleted by the User. 

The information stored or access to it does not result in configuration changes in the User’s device and software installed in this device.

If you have any questions or comments regarding the privacy policy or the processing of your personal data, please send an e-mail to the following address: